Booking Policy

1. Booking Confirmation

Bookings are only confirmed after full payment is received via our secure platform (Stripe).

A confirmation email will be sent with all details of the lesson or activity.

2. Payment

Full payment must be made at the time of booking.

Only secure payments via Stripe are accepted.

Card details are never stored on our servers.

3. Cancellation & Refunds

• 20 days or more before the activity: 100% refund (minus bank fees)
• 12 to 19 days before the activity: 50% refund
• Less than 12 days before the activity: no refund

Exceptions (no refund):

• Accident or injury preventing participation
• Interruption due to lack of fitness, skill, lateness, or absence
• Activity stopped for reasons beyond our control (weather, safety, closed lifts, etc.)

We recommend purchasing specialized trip cancellation insurance to cover these situations.

4. Modifications

Changes (date, time, number of participants) are possible up to 2 days before the activity, subject to availability and agreement on any additional costs.

After this period, no modifications are allowed.

5. No-Show / Late Arrival

No refund or compensation will be given in case of no-show or late arrival.

Clients are responsible for arriving at the agreed meeting point on time.

6. Special Conditions

• Minimum age and required skill level for each lesson or activity
• Mandatory equipment (helmet, skis, boots, protective gear)
• Travel or medical insurance recommended for all participants

7. Liability

Skibex is not responsible for accidents, injuries, or property damage during lessons.

Participants must have their own travel and medical insurance.

Privacy Policy

1. Introduction

SKIBEX ("we", "our") respects the privacy of our clients and visitors. This policy describes how we collect, use, store, and protect your personal information when you use our website or services. By accessing our services, you consent to this policy.

2. Information We Collect

We may collect:

• Contact information: name, email, phone number, mailing address
• Payment information: card payments via Stripe (not stored on our servers, securely processed)
• Usage data: IP address, browser type, pages visited
• Communications: support inquiries, feedback, and messages

3. How We Use Your Information

• Process and confirm bookings
• Communicate about your bookings and customer support
• Improve and personalize your website experience
• Comply with legal and regulatory requirements
• Send promotional communications if you have consented

4. Data Security

• Payments processed securely via Stripe, PCI-compliant
• Physical, technical, and administrative measures to protect your data

5. Sharing Your Information

• We do not sell or rent your personal information
• Sharing is possible with service providers who help us deliver our services

6. Your Rights

Access, correct, delete, restrict, or object to processing of your data

Contact: [email protected] or +33 7 69 14 10 45

7. Use of Images

Photos and videos may be used for promotional purposes unless the client objects in writing

8. Changes to this Policy

Updates will be posted on the website with the last updated date indicated